CANCELLATION & WEATHER POLICY

Plans change and Queensland weather can be unpredictable. This page explains what happens if you need to cancel or move your booking, and what happens if we can’t fly due to weather or other safety reasons.

Quick summary
● Cancelling? Just email us: info@v2heli.com.
● Cancel within 7 business working days and a 50% cancellation fee applies.
● If your flight is postponed (including because of weather), we’ll rebook you – refunds aren’t available under the refund policy.
● No-show = ticket forfeited.
● If we cancel or postpone, we’ll move you to a new date/time, and in some cases may offer a refund.

If You Want to Cancel

How to cancel

Cancellation fee (scenic/charter flights)

  • If you cancel with less than 7 business working days’ notice, a 50% cancellation fee applies.

If your flight was already postponed

  • If your flight has already been postponed, you can’t cancel it – and the same applies if you’re flying on a rebooked date from a postponement.

Weather Policy (and Other Reasons We Might Delay)

What if it rains?

  • A bit of rain doesn’t automatically stop us flying. The real question is: is it safe to fly?
    We look at things like visibility, wind, cloud, storms, and overall operating conditions. If it isn’t safe, we’ll postpone your flight.

If your flight is postponed (including weather)

  • If your confirmed flight is postponed for any reason (including weather), we’ll move you to another date/time. In these cases, refunds aren’t available under the refund policy.

Can the flight time change?

  • Yes – sometimes flights run earlier or later than expected (for example due to weather or air traffic control). If the departure time changes, refunds aren’t available.

If V2 Helicopters Cancels or Postpones

Sometimes we may need to cancel, withdraw, or postpone a booking (including because of weather or other things outside our control).

If that happens, we’ll normally rebook you to a mutually convenient date/time. In some cases, a full refund may be offered at V2’s discretion.

If you paid through a travel agent, voucher site, or another booking service, any refund requests need to go back to your point of purchase.

No-shows & Late Arrivals

  • If you miss your confirmed flight or don’t show up, you forfeit your ticket.
  • If you’re using a gift voucher and you arrive more than 15 minutes late, the voucher may be void.

Refunds

  • Refunds are decided at the sole discretion of V2 Helicopters.
  • If your flight time is shorter than purchased, you may be eligible for a refund for the time not provided.

Refunds are NOT AVAILABLE for things like:

  • Flights that are postponed (including because of weather)
  • If you decide not to fly on the day of your booking
  • If your flight departs at a different time than expected

Gift Vouchers

  • You have 24 hours after purchase to request a full refund (you must contact us within 24 hours).
  • After that, vouchers are non-refundable and can’t be exchanged for cash.
  • Expired vouchers are non-refundable, and vouchers can’t be extended.

Training Flights (Instructional)

  • You can move a training flight up to 24 hours before the flight time.
  • If you move it within 24 hours, there’s a $100 admin fee.
  • Name changes are allowed up to 48 hours before the flight time (conditions apply, including weight limits).

FAQs

Rain alone doesn’t always cancel a helicopter flight. If conditions are safe, we can often still fly. If it’s not safe (visibility, wind, storms, etc.), we’ll postpone and rebook you.

No – if your confirmed flight is postponed (including because of weather), we’ll rebook you, but refunds aren’t available under the refund policy.

Just email us to cancel: info@v2heli.com.

If it’s within 7 business working days, a 50% cancellation fee applies.

Then you can’t cancel it, and you can’t cancel a flight that’s been rebooked from a postponement either.

If you miss the flight, you forfeit your ticket.
If it’s a gift voucher booking and you’re over 15 minutes late, the voucher may become void.

Your point of purchase (the site or agent you paid through) handles any refund requests.

Yes – sometimes the schedule shifts. If it does, refunds aren’t available for time changes.